Essay Top Ten Methods For Dealing With, and Relieving...

Stress is a huge issue that affects everybody both directly and indirectly. There are two basic forms of stress. Eustress which is considered a good form of stress and Distress which is the better known, negative form of stress. Chronic negative stress can have a serious impact on one’s health, life, and productivity. I have personally seen what impacts stress can have on myself, family, and others so I felt compelled to research and write this article in hopes of helping others out with dealing with stress. Here are the top ten methods, from different sources, for dealing with stress. I hope everyone who reads this finds some benefit. The first five are the top resources and most of these can be done even in public places and can reduce†¦show more content†¦This is a more natural and effective form of breathing. This technique has been proven to temporarily relive stress during short term, or acute, stressful periods. Practice this every chance you get and I’m sure you start noticing the relief. 2. Meditation. Mediation has a mystical stigma for many but in essence it can really be a simple form of relaxation or a focus exercise. Our brains our inundated with stimuli every day. As our attention spans grow shorter we lose ability to focus and think clearly during times of stress. Here is a simple meditation you can use to help you regain your focus and reduce some of the pressure you are feeling. The first step is to go back to your breathing exercises from step 1. While doing this you can focus your mind on a happy event (Happy Place) or you can recite a comforting phrase or quote. I like to close my eyes and focus on the stress leaving my body as I exhale and positive energy entering my body as I inhale. It may sound holistic but it works. Practice this on a regular basis for 3 to 5 minutes so that the next time you are stuck in a stressful situation you will be prepared for it. 3. Laughing. Humor is probably the most effective and yet most overlooked form of stress relief. It’s difficult to be stressed when you are laughing. I used to work for a boss who was very nagging, right down to the voice. I had so much trouble I didn’t even want to be in the same room asShow MoreRelatedEssay on Listening to Music as a Stress Reliever for Teenagers1623 Words   |  7 Pagesto the influence of music in the present time and the stress that is being encountered recently. In this paper, the researchers will provide the definition of music and stress prior to the reliable sources and not just something that is self-explained. The different stressful situations and music’s effects on teenagers will also be discussed in this paper. Furthermore, the researchers will present explanations on how music helps relieve stress. 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Customer Services Free Essays

Unit 1 Assessment Assessment You should use this file to complete your Assessment. †¢ The first thing you need to do is save a copy of this document, either onto your computer or a USB drive †¢ Then work through your Assessment, remembering to save your work regularly †¢ When you’ve finished, print out a copy to keep for reference †¢ Then, go to www. vision2learn. We will write a custom essay sample on Customer Services or any similar topic only for you Order Now com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline. ) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial | |Their products are Italian fashion related, such as clothes, shoes | |organisation |Monaco Couture |and accessories. Friendly customer services and value for money | | |Retail |products. | | | | | |Commercial |Wilton Patisserie |Wilton is a Greek bakery that has a huge cake selection for every | |organisation | |occasion. They make fresh pastries, bread, cookies and other | | | |related savouries and sweets baked goods, you can also find | | | |sandwiches and hot or cold drinks. They are focused in providing | | | |value for money product and friendly customer services. | |Public |Police |Activity it applies at the level of national security. Their | |organisation | |activities are directly coordinated by the government. Their task | | | |is, however, not profit, but to provide the necessary services to | | | |the government and citizen | |Public |Fire brigades |Fire-fighters    are rescuers extensively trained in fire fighting, | |organisation | |primarily to extinguish hazardous fires that threaten property and | | | |civilian or natural populations and to rescue people from dangerous| | | |situations, such as collapsed or burning buildings. | | | | | |Third sector organisation |Charities |A charitable organization is a type of non-profit organization | | | |(NPO). It differs from other types of NPOs in that it centres on | | | |non-profit and philanthropic goals as well as social well-being | | | |(e. g. haritable, educational, religious, or other activities | | | |serving the public interest or common good). | |Third sector organisation |Hospices |Hospice an institution working in palliative care within the health| | | |system. | 2. Complete the table below by describing the differe nces in customer service between commercial, public and third sector organisations. You should outline customer service roles in each organisation and highlight the differences in how customer service is carried out across these organisations. Organisation type |Description of customer service and | | |the differences between organisations | |Commercial | | |organisation | | | | | | | | | | | | | |Public | | |organisation | | | | | | | | | | | | | | |Third sector | | |organisation | | | | | | | | | | | | | | | | | 3. In relation to your current organisation (or one that you are familiar with), outline the part that customer service plays in this organisation and its industry as a whole. 4. Who are the major competitors to your current organisation (or one that you are familiar with)? 5. Identify at least two factors that could affect the reputation of your current organisation (or one that you are familiar with). Section 2 – Understand employee rights, responsibilities and organisational procedures 1. Use the table below to give details of employer and employee rights and responsibilities under employment law and the importance of having these (consider the importance to the organisation, employees and customers, where relevant). You should include at least two employer rights / responsibilities and at least two employee rights / responsibilities in your answer. Rights and responsibilities |Why are they important? | |1. Employer | | | | | | | | | | | |2. Employer | | | | | | | | | | | |1. Employee | | | | | | | | | | | |2. Employee | | | | | | | | | | | 2. Give details of employer and employee rights and responsibilities under the Health and Safety at Work Act. You should include at least two employer rights / responsibilities and at least two employee rights / responsibilities in your answer. |Who? Rights / responsibilities under Health and Safety at Work Act | | | | |Employer | | | | | |Employer | | | | | |Employee | | | | | |Employee | | 3. In relation to your current organisation (or one that you are familiar with), describe the organisation’s procedures for health and safety and any relevant documentation that is used. If possible, provide relevant health and safety policies / documents from the organisation to support your answer. These documents should be annotated to highlight the relevant sections. 4. Outline how the Disability Discrimination Act relates to employment. 5. In addition to the information provided in the questions above, identify the other key legislation that specifically relates to your chosen organisation and its industry as a whole. 6. Describe the procedures followed by your chosen organisation in relation to equality and diversity. Your answer should include details of any monitoring that takes place and documentation used to support this monitoring. Section 3 – Understand career pathways within customer service 1. Describe at least two different types of career pathways that may be available within a customer service role. 2. Identify a range of sources where a person can find information and advice on the customer service industry, occupations and career progression. | | |Information relating to: |Source(s) | | | | |Customer service industry | | | | | |Occupation | | | | | |Career progression | | 3. In your current organisation (or one that you are familiar with), what methods of learning are available to help wi th career progression? 4. In your current organisation (or one that you are familiar with), what is the procedure for accessing formal learning programmes? What is the procedure if an application for access to learning is refused? If possible, provide relevant organisational procedures to support your answer. These documents should be annotated to highlight the relevant sections. 5. Explain how new customer service situations can help with self-development and career progression. Section 4 – Understand how employees are supported within the customer service role 1. Identify a range of sources where a person can find information and advice on employment rights and responsibilities. You should identify at least three sources of information in your answer. 2. Complete the table below, identifying the representative bodies related to your chosen organisation / industry. You should also include details of the main roles and responsibilities of these bodies and their relevance to the organisation / industry. |Representative body |Roles and responsibilities |Relevance | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3. For a customer service role in your current organisation (or one that you are familiar with), use the table below to provide details of the support that is available in relation to the following issues: a) Equality b) Health and safety c) Career progression |Issue |Sources of support |Equality | | | | | | | | | | | | | | | | | | | | | | | |Health and safety | | | | | | | | | | | | | | | | | | | | | | | |Career progression | | | | | | | | | | | | | | | | | | | | | | Section 5 – Know the organisation’s policies and procedures Please answer all of the questions in this Section in relation to your current organisation (or one that you are familiar with). 1. Use the table below to describe the main principles, policies and procedures of your chosen organisation. You should also include details of documentation used to support these principles, policies and procedures. |Description |Supporting documentation | |Principles | | | | | | | | | | | | | | | | | | | | | | | | | | | |Policies | | | | | | | | | | | | | | | | | | | | | | | | | | |Procedures | | | | | | | | | | | | | | | | | | | | | | | 2. How are the organisation’s principles communicated to employees? Explain this below. 3. Outline the policies and codes of practice that are adopted by the organisation. How are employees made aware of these policies and codes of practice? 4. Explain how employees are involved with and consulted on changes to the princi ples, procedures and policies within the organisation. 5. Use the table below to identify issues of public concern relating to the industry and organisation, and describe how these issues are addressed / dealt with. Issues of public concern |How they are addressed / dealt with | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Once you have completed all 5 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking. How to cite Customer Services, Essay examples

Organisational Identification Of Leaders †MyAssignmenthelp.com

Question: Discuss about the Organisational Identification Of Leaders. Answer: Schuh et al.(2012) in their work explore the concept of organisational identification(OI) which refers to the feeling of identification among employees with their employer organisations. Leaders like the heads of the department play a very vital in creating and enforcing OI among employees. OI plays vital role in employee behaviour and performance in the organisations. Today organisational leaders like managers and departmental heads play a crucial role in making subordinates identify themselves to the organisations and their cultures. Their leadership roles in generation and sustenance of OI go a long way in motivating employees to achieve high degree of performances. Some authors argue that leadership styles of these leaders have strong effect, positive or negative on the employees OI degree. For example, Fullan (2014) state that authoritative style of leadership often creates insecurity among employees resulting in low degree of organisational identification. Moriano et al. (2014) state that contradictory to an authoritative leader, a transformative leader leads his subordinates towards goal achievement by encouraging them to participate in the achievement. This naturally enforces positive employee identification among employees. Organisational identification of leaders and followers are not similar. The organisational identification of leaders encourage them use transformational leadership style to lead their subordinates. The OI of the subordinates on the contrary motivate them to follow the leader and develop organisational citizen behaviour or act more committed towards the organisation (Moriano et al. 2014). It can be summarised that organisational identification and leadership styles of the leaders are closely related. Transformational leadership style enforces OI and helps in creation of OCD. References: Boehm, S.A., Dwertmann, D.J., Bruch, H. and Shamir, B., 2015. The missing link? Investigating organizational identity strength and transformational leadership climate as mechanisms that connect CEO charisma with firm performance. The Leadership Quarterly, 26(2), pp.156-171. Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John Wiley Sons. Moriano, J.A., Molero, F., Topa, G. and Mangin, J.P.L., 2014. The influence of transformational leadership and organizational identification on intrapreneurship. International Entrepreneurship and Management Journal, 10(1), pp.103-119. Schuh, S.C., Zhang, X.A., Egold, N.W., Graf, M.M., Pandey, D. and van Dick, R., 2012. Leader and follower organizational identification: The mediating role of leader behaviour and implications for follower OCB. Journal of Occupational and Organizational Psychology, 85(2), pp.421-432.